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Rollover and refunds

What happens when a shared campaign is delayed, does not fill, or a placement must be canceled.

Last updated September 1, 2026

The short version. We do not print an underfunded campaign. We first try to extend it or move your placement into the next suitable campaign while preserving the category and price you paid. If that path does not work, contact us to request a refund.

Who this policy covers

This policy applies to MyLocalDeals placement purchases made from New Generation HVAC LLC. Any more favorable refund or cancellation term shown in your campaign or order also applies.

If a campaign does not reach its threshold

Shared campaigns depend on enough participating placements to cover production and distribution. If the campaign does not reach that point, we may:

  • Extend the selling period and provide an updated target schedule.
  • Roll your placement into the next suitable campaign in the same market, preserving the category and price you paid.
  • Offer written credit toward another available campaign.
  • Issue a refund if the available alternatives do not work for you.

If you cancel before production

Email us as soon as possible. Before printing, production or postage is committed, we can release the placement and review rollover, credit or refund options. If custom design or production work has already been completed at your request, an approved refund may be reduced by the documented value of that completed work. We will tell you the amount before processing the refund.

After production or postage is committed

Once the approved campaign has entered production or postage has been committed, the placement generally cannot be canceled or removed. This does not limit a refund required by law or a remedy available if we do not provide the purchased service.

How refunds are issued

  • Approved refunds are submitted through Stripe to the original payment method whenever possible.
  • We confirm the amount and submit the refund promptly after approval. Your bank or card issuer determines when it appears on your account.
  • A refund does not include a response, lead or revenue guarantee; those outcomes were never part of the purchased placement.

Changes before the content deadline

You may request reasonable updates to your offer, artwork or business details before the campaign's content deadline. Additional design work or a late change that affects production may require a separate written estimate and approval.

Contact us first

If anything appears wrong with an order or charge, emailhello@mylocaldeals.co. Include the business name and order or receipt number so we can review it quickly.